Shipping policy

Shipping & Order Policy

1. Order Cancellation

Once an order has been placed, it is immediately submitted into our fulfilment system for preparation and dispatch.

Because of this, we are unable to guarantee cancellations or modifications after an order is placed.

If you wish to request a change or cancellation, please contact us as soon as possible at info@mialondon.co.uk. While we will always do our best to review requests, please note that:

• Orders are processed quickly and may already be in preparation
• Once fulfilment has begun, changes or cancellations are no longer possible
• In such cases, our Returns & Refund Policy will apply

This process allows us to maintain efficient handling times and ensure all orders are prepared and dispatched without delay.

2. Order Processing Time

• Orders are processed within 1 to 3 business days
• Once dispatched, a shipping confirmation email with tracking details will be provided
• During peak periods, promotional campaigns, or high demand, processing times may be slightly extended

We aim to process all orders as efficiently as possible while maintaining quality control standards.

3. Delivery Time

Estimated delivery time is typically 7 to 14 business days, depending on the delivery location within the United Kingdom.

Please note:

• Delivery timeframes are estimates and not guaranteed
• Delays may occur due to courier operations, international transit, customs processing, or high demand periods
• External factors such as weather or logistical disruptions may impact delivery timelines

4. Shipping Method

We work with trusted logistics partners and an international fulfilment network to ensure product availability and efficient delivery.

All orders are shipped with tracking, and tracking details will be provided once your parcel has been dispatched.

5. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

• Delivery destination
• Package size and weight
• Selected shipping method

Any applicable import duties, taxes, or local charges are determined by destination regulations and remain the responsibility of the recipient where applicable.

6. Delivery Responsibility

Customers are responsible for ensuring that all shipping details provided at checkout are complete and accurate.

If you notice an error, please contact us within 12 hours of placing your order.

Once an order has been processed or dispatched, we are unable to modify the shipping details.

If tracking confirms that a parcel has been successfully delivered to the address provided, Mia London cannot be held responsible for lost or misplaced parcels.

7. Tracking & Delivery Updates

Once your order has been dispatched, you will receive tracking information via email.

Customers are responsible for monitoring their shipment using the provided tracking details.

If you experience any issues with tracking or delivery, please contact us and we will assist you where possible.

8. Contact Information

For any enquiries regarding your order, shipping, or delivery:

Mia London
Email: info@mialondon.co.uk

Our team aims to respond promptly and assist with all customer enquiries.